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Open Programmes

Receptionists' Skills  Open Programme

Available Dates 2013:

  • 8th February 2013 (Friday)
  • 3rd May 2013 (Friday)
  • 5th July 2013 (Friday)
  • 20th September 2013 (Friday)
  • 22nd November 2013 (Friday)

Course Details:

Your receptionist is the first person your clients and customers meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.

This course will show you how to:

  • Set high standards for first impressions
  • Greet customers professionally
  • Make them feel welcome
  • Handle busy times
  • Deal with internal staff
  • Handle and screen telephone calls
  • Deal with difficult customers
  • Handle complaints
  • Make a lasting good impression

 


To enquire about Receptionists' Skills Open Programmes, please contact us.