Sales and Service Programmes

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Sales and Service Programmes

We have a unique track record in designing and delivering specialist Sales and Customer Service Programmes. Our programmes focus on behaviour, measurement, and results.

We have worked for instance with leading Banks to develop programmes for each stage of a customer’s journey:

How front-line staff engage and build initial relationships with customers
How front-line staff recognise potential opportunity to provide the customer with additional services, both relevant and beneficial to that customer
How they pass this on and follow through internally
How the next level of staff – whether Advisers or Relationship Managers – establish further pro-active contact
How these staff handle more in-depth meetings with customers
How all staff establish, maintain and grow long-lasting customer relationships

Our programmes are designed for the precise needs of the organisation. We create simple processes and structures that can be easily implemented. We provide people with practical, workable steps that they can begin to implement immediately. We create the follow-through mechanisms to ensure that new approaches are consistently applied – and that they deliver results. We have worked with small organisations with a Sales Team of 20 people as well as organisations with hundreds of branches and thousands of staff.