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Telephone Sales Programme

Telephone relationships with clients are now a critical part of any organisation’s business. You need to be professional, friendly, and memorable, in a short time, without the benefit of the face-to-face encounter.

This course will show you how to:

  • Plan and structure the call
  • Create an objective
  • Draft a script & route-map
  • Anticipate responses
  • Prepare potential answers
  • Listen effectively
  • Probe and clarify
  • Handle objections and negatives
  • Close professionally



To enquire about Telephone Sales Programme, please contact us.