In a climate of rapid change, one thing
remains continuously the same – what customers want. They want you to
provide them with a superior service. And they compare you – not just
with your direct competition – but with the service they receive
everywhere they go. This programme examines how you create a culture of
superior service. It addresses:
- The drivers of customer satisfaction – and loyalty
- The key service touch-points
- How customers perceive your service – and their perception is reality
- Staff who mean well - but do and say the wrong things
- Identifying the right behaviours and the right language
- Surprising and delighting customers
- Agreeing the small changes that define your new culture
- Steps to make the changes take hold
- Continuously enhancing your service
If you would like to speak to someone about the course, call Cyrilene or Angela at (+353.1) 772 8900