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Open Programmes

Receptionists' Skills  Open Programme

Course Details:

Your receptionist is the first person your clients and customers meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.

This course will show you how to:

  • Set high standards for first impressions
  • Greet customers professionally
  • Make them feel welcome
  • Handle busy times
  • Deal with internal staff
  • Handle and screen telephone calls
  • Deal with difficult customers
  • Handle complaints
  • Make a lasting good impression


To enquire about Receptionists' Skills Open Programmes, please contact us.