Whether or not you have a formal system of Performance Management in place, this course will give you the practical skills to manage performance and non-performance. It will give you an effective management tool, not a bureaucratic process.

This course will show you how to:

• Define strategic objectives
• Align projects, people and tasks
• Define roles with people
• Set realistic targets
• Agree performance expectations
• Agree performance measures
• Identify barriers & critical success factors
• Plan structured development
• Review and deal with non-performance