Behavioural Economics and The Future of Financial Services (One-Day Open Programme)

Available dates:

Friday November 23rd, 2018 (One-day programme).

Bookings and enquiries:

For more information on this programme please call us on (01) 7728900 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

In this one-day programme Professor Liam Delaney, SIRE Professor of Economics at the University of Stirling, examines how consumers make decisions and why it matters for financial services.

Behavioural Economics has become a vital area in understanding consumer behaviour. There has been increasing interest in how behaviour is influenced by how different types of financial products pose particular challenges for consumer understanding and how behaviour may differ in different types of financial domain.

Taught by an expert in the area, this course provides the key concepts in this area and examines their relevance for understanding consumer financial behaviour and financial regulation.

About the Programme

Bringing about change – influencing change in people’s attitudes and behaviours - is at the heart of all of our programmes in Carr Communications. In order to influence change effectively, you need first to understand why people behave in the ways that they do.

As we have refined our programmes over the years – whether internal organisational change programmes, sales programmes for products and services, or wider public attitude change campaigns, we have repeatedly seen the importance of understanding people and their motivation before choosing a course of action or beginning to communicate.

You will see from Professor Liam Delaney’s biography that this very understanding of human behaviour and the ways in which people respond – and why – is his life’s work. And we are delighted to partner with him in the delivery of a suite of programmes in this vital area.

The course examines:

  1. The basic ideas of behavioural economics including:
    • how consumers make decisions;
    • how they think about risk and their future;
    • inertia and switching behaviour;
    • social proofing;
    • procrastination and several other relevant concepts.
  2. The main ways of changing consumer behaviour in terms of nudging more active financial planning and decision making. We will examine:
    • how different types of financial products pose particular challenges for consumer understanding and;
    • how behaviour may differ in different types of financial domain.
  3. Practical examples of how these ideas apply in the context of retail consumer financial markets. In particular we will examine how to:
    • develop and test simple interventions that can improve business performance.
    • examine how regulators have interpreted the findings from behavioural economics and the implications of this for business practice.

By the end of the course, participants should have a solid grounding in the key ideas of behavioural economics and their relevance to consumer financial products.

About Professor Liam Delaney

Liam Delaney is SIRE Professor of Economics at the University of Stirling. He is currently Co-director of the Behavioural Science Centre in Stirling Management School, a thriving research centre that he developed in 2012. He is also PhD Director of the Scottish Graduate Programme in Economics and one of six directors of the major pooling initiative for Economics in Scotland, the Scottish Institute for Research in Economics (SIRE). He is also Director of Research in the Stirling Management School and Deputy Head of School and has been involved in developing the School's structure and research potential, including coordinating the 2014 REF submission and drafting the School's research strategy. He is also a Marie Curie Career Integration Fellow and an investigator on the ESRC-funded Scottish Centre on Constitutional Change.

Previously, he was Deputy Director and a senior researcher in the UCD Geary Institute, and a lecturer holding a tenured appointment with the UCD School of Public Health and Population Science and the UCD School of Economics. He lectured econometrics, health economics and behavioural economics in University College Dublin and supervised post-graduate students in economics and public health.

He was the Irish coordinator of the Survey of Health, Ageing and Retirement in Europe, principal investigator of the Irish University Study and led a number of studies relating to human behaviour, well-being and health. Dr. Delaney received his Ph.D. in economics in 2005 from Trinity College Dublin. He was a postdoctoral research fellow with the Economic and Social Research Institute from 2004 to 2005.

In 2009, he received the Statistical and Social Inquiry Society of Ireland's Barrington Medal. He was a 2011 Fulbright Fellow at Princeton University.

His main research interests lie in using novel measures of well-being and time preferences to shed light on long-running questions about the determinants of health and well-being. He has published in journals such as Social Science and Medicine, Demography, Health Psychology, Fiscal Studies, Journal of Health Economics, Journal of the Royal Statistical Society, Economics Education Review, Journal of European Economics Association, Economic Inquiry, and Journal of Economic Psychology.

Contact us

Tel: (+353.1) 772 8900

Our office hours are:

  • Monday to Friday: 9am to 5.30pm
  • Saturday - Sunday: Office is closed

Client support is available 24/7. Please call (+353.1) 772 8900 out of normal office hours to hear mobile numbers of our staff on duty. We can also be contacted by email outside normal office hours.