Customer Relationship Management

This programme will show you the importance of managing customer relationships, and will give you the key steps to do this. It is not a sales programme. If client relationships are superbly managed, you are investing in future business and referrals.

This course will show you how to:

  • Understand the psychology of relationships
  • Pro-actively develop client relationships
  • Listen actively
  • Know what customers value
  • Manage their expectations
  • Meet and exceed their expectations
  • Set consistent internal standards
  • Clarify customer expectations internally
  • Make excellence in relationships a core value

Contact us

Tel: (+353.1) 772 8900

Our office hours are:

  • Monday to Friday: 9am to 5.30pm
  • Saturday - Sunday: Office is closed

Client support is available 24/7. Please call (+353.1) 772 8900 out of normal office hours to hear mobile numbers of our staff on duty. We can also be contacted by email outside normal office hours.