Receptionist's Skills

Your receptionist is the first person your clients and customers meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.

This course will show you how to:

  • Set high standards for first impressions
  • Greet customers professionally
  • Make them feel welcome
  • Handle busy times
  • Deal with internal staff
  • Handle and screen telephone calls
  • Deal with difficult customers
  • Handle complaints
  • Make a lasting good impression

Contact us

Tel: (+353.1) 772 8900

Our office hours are:

  • Monday to Friday: 9am to 5.30pm
  • Saturday - Sunday: Office is closed

Client support is available 24/7. Please call (+353.1) 772 8900 out of normal office hours to hear mobile numbers of our staff on duty. We can also be contacted by email outside normal office hours.