Superb Complaints Handling

Each angry or difficult customer is an opportunity for your organisation to show your real values. This course gives you the tools to deal effectively with potentially damaging customer encounters.

This course will show you how to:

  • Calm down angry people
  • Be un-defensive
  • See the issue from their perspective
  • Not take it personally
  • Show empathy
  • Identify the real problem
  • Acknowledge problems
  • Move towards a solution
  • Turn potential negatives into positives

Contact us

Tel: (+353.1) 772 8900

Our office hours are:

  • Monday to Friday: 9am to 5.30pm
  • Saturday - Sunday: Office is closed

Client support is available 24/7. Please call (+353.1) 772 8900 out of normal office hours to hear mobile numbers of our staff on duty. We can also be contacted by email outside normal office hours.