Telephone Sales Programme

Telephone relationships with clients are now a critical part of any organisation’s business. You need to be professional, friendly, and memorable, in a short time, without the benefit of the face-to-face encounter.

This course will show you how to:

  • Plan and structure the call
  • Create an objective
  • Draft a script & route-map
  • Anticipate responses
  • Prepare potential answers
  • Listen effectively
  • Probe and clarify
  • Handle objections and negatives
  • Close professionally

Contact us

Tel: (+353.1) 772 8900

Our office hours are:

  • Monday to Friday: 9am to 5.30pm
  • Saturday - Sunday: Office is closed

Client support is available 24/7. Please call (+353.1) 772 8900 out of normal office hours to hear mobile numbers of our staff on duty. We can also be contacted by email outside normal office hours.