Total Customer Service

In a climate of rapid change, one thing remains continuously the same – what customers want. They want you to provide them with a superior service. And they compare you – not just with your direct competition – but with the service they receive everywhere they go. This programme examines how you create a culture of superior service.

It addresses:

  • The drivers of customer satisfaction – and loyalty
  • The key service touch-points
  • How customers perceive your service – and their perception is reality
  • Staff who mean well - but do and say the wrong things
  • Identifying the right behaviours and the right language
  • Surprising and delighting customers
  • Agreeing the small changes that define your new culture
  • Steps to make the changes take hold
  • Continuously enhancing your service

If you would like to speak to someone about the course, call Cyrilene or Angela at (+353.1) 772 8900

Contact us

Tel: (+353.1) 772 8900

Our office hours are:

  • Monday to Friday: 9am to 5.30pm
  • Saturday - Sunday: Office is closed

Client support is available 24/7. Please call (+353.1) 772 8900 out of normal office hours to hear mobile numbers of our staff on duty. We can also be contacted by email outside normal office hours.