MANAGEMENT AND LEADERSHIP DEVELOPMENT

If you don’t structure your approach to managing people, then you are relying on your personality. Some situations require a more structured approach. This course will give you a practical and logical approach to managing people, and the core skills for dealing with typical situations.

This course will show you how to:

  • Understand your role & know what’s expected of you
  • Know your management style
  • Have a structured approach
  • Create clarity
  • Set objectives and targets
  • Solve problems & make decisions
  • Give effective feedback
  • Motivate
  • Coach and develop

Good teams do not build themselves. You have to lead – you need to put in place a process and a structure to form and develop the team, to maintain team motivation, and to ensure team delivery.

This course will show you how to:

  • Recognise the stages of a team
  • Set clear team goals & objectives
  • Identify roles and responsibilities
  • Create effective team communication
  • Manage and review team performance
  • Understand team dynamics
  • Create a sense of unity and purpose
  • Manage disharmony
  • Recognise success and achievement

Work has become increasingly demanding.

Making the right decisions can be very challenging. Emotions, fear, lack of agreement and too much information all cloud our judgement.

This programme is designed to help you make clear and rational decisions – whilst taking account of people’s emotions.

 

By the end of this programme you will:

  • Identify the essential steps in problem solving and decision making
  • Recognise effective communication skills as a critical component of successful problem solving and decision making
  • Practise effective listening and questioning skills
  • Understand issues from other people’s perspective by listening, questioning, observing
  • Recognise various problem-solving tools and techniques and understand their application
  • Identify the key elements to the Seven Step Decision Making Model

You cannot do everything yourself. To deliver your results, you must develop your people. Every manager must now be a coach. This course will show you how to do it, how to create the time, and why it is so important.

This course will show you how to:

  • Define what coaching is
  • Hold a coaching meeting
  • Know what’s expected of you, and them
  • Benchmark an individual’s ability & competency
  • Apply gap analysis
  • Plan how gap is bridged
  • Choose approaches
  • Create opportunities
  • Evaluate and assess

We provide a full one-to-one coaching service for Managers and Executives. Our Senior Consultants work with Senior Managers and Senior Officials in many leading companies and Departments.

Our coaching process:

  • Starts with a detailed Leadership Assessment using a recognise Profiling Tool to identify areas of strength and development areas.
  • Following assessment, you will be provided with both a report and an in-depth briefing on the outcome of your assessment.
  • Following this feedback, we assign a Consultant to work with you. The first meeting will focus on selecting key areas to be addressed during your ongoing engagement.
  • The engagement process will consist of approximately six meetings over a period of six months on an as-needs basis.
  • The focus of these sessions will be on:
    •      Priorities within your role
    •      Areas to be developed in order to deliver on those priorities
  • You will jointly agree areas to be developed and work-related performance indicators.
  • These should be discussed with your manager so that he / she is aware of the areas being worked on and can evaluate progress.
  • You will work together with the assigned Consultant / Consultants in two ways:
    •       Structured regular meetings dealing with priorities
    •       Ad hoc meetings when issues arise where you may need independent advice
  • The structured process will entail a two-hour meeting once a month
    •      These meetings deal with real work priorities – they are not hypothetical discussions or ‘training’ sessions
    •      You agree key deliverables for the coming month and identifies potential difficulties or blockages
    •      Both of you will agree outcomes and a feedback mechanism
  • Ad hoc meetings, when needed, tend to deal with specific skills issues, such as a difficult feedback meeting, or preparation for a specific negotiation. These do not divert attention from the main focus, that is, delivery on key priorities.
  • At the end of three months, you will both review progress against initial objectives.

Whether or not you have a formal system of Performance Management in place, this course will give you the practical skills to manage performance and non-performance. It will give you an effective management tool, not a bureaucratic process.

This course will show you how to:

  • Define strategic objectives
  • Align projects, people and tasks
  • Define roles with people
  • Set realistic targets
  • Agree performance expectations
  • Agree performance measures
  • Identify barriers & critical success factors
  • Plan structured development
  • Review and deal with non-performance

Giving realistic, honest feedback is one of the key skills of an effective manager. It is also the area many managers avoid, because they lack the skills and are afraid of damaging relationships. This course will show you how to give effective feedback and deal with poor or non-performance.

This course will show you how to:

  • Prepare for a feedback session
  • Focus on issues, not attitude
  • Clarify your own objectives
  • Open the meeting
  • Raise the difficult issues
  • Deal with defensiveness
  • Deal with anger and emotion
  • Understand the psychology of the encounter
  • Bring about a good outcome & focus on future

There are so many calls on any executive’s time that it is all too easy to be constantly distracted and interrupted. You help out, and your own priorities suffer – a huge cause of anxiety. This course will give you simple and practical steps to make you more effective.

This course will show you how to:

  • Identify and set priorities
  • Know what is important
  • Make realistic plans
  • Create deadlines for yourself and others
  • Manage distractions and interruptions
  • Avoid procrastination
  • Control your schedule
  • Say ‘No’ constructively
  • Be more effective

Contact Us

To book, find out more information or simply have a chat about what programme might suit you best please contact us on:

Tel: (+353.1) 772 8900
Fax: (+353.1) 772 8901
Email: info@carrcommunications.ie

Or alternatively fill out the contact form and we will get back to you as soon as possible